Airchat is the messaging system built into Airstudio. Your team talks in channels and direct messages, replies in threads, shares files, and jumps on an audio or video call, all without leaving the records they are working on. Because it lives inside Airstudio, a conversation can be tied to a job, an organization, or a task, and a message can link straight to the session or subject it is about.
Click Chat in the left navigation. Airchat opens as a full-screen window over whatever you were doing and closes back to it. On the mobile app, Chat is a tab in the bottom bar.
| Area | What it holds |
|---|---|
| Sidebar | Collapsible sections: Channels, Organization Channels, Subject Group Channels, Job Channels, Task Channels, Direct Messages, and Nimbus AI. Each row shows an unread badge, a typing indicator, and for people a green or grey presence dot. |
| Conversation | Messages grouped by day, with Today and Yesterday labels. Hover a message for reactions, reply, edit, and delete. |
| Header | The conversation name and member count, plus Search, Files, Live Chat, and Channel Settings. |
| Compose bar | Type a message, attach files, add an emoji, mention someone, or link a record. Enter sends; Shift+Enter adds a line. |
| Thread panel | Opens on the right when you reply to a message or view a thread. |
| Type | Who is in it | Use it for |
|---|---|---|
| Public channel | Anyone in the studio can find and join it | Announcements, a region, a topic |
| Private channel | Only invited members; not listed for others | Management, payroll, a sensitive account |
| Direct message | Two people, or a small group you pick | Quick questions, coordination on the day |
| Record channel | Created from a job, organization, subject group, or task | Everything about that one piece of work, with the people assigned to it |
Every employee also has a direct message with themselves, shown as Your Name (you). It is a private notepad for links, reminders, and drafts.
Every employee with an Airstudio login, at every permission level, can use Airchat. Organization contacts, subjects, and parents cannot; Airchat is internal to your team. Creating channels and direct messages is open to everyone. Changing a channel's settings or deleting it is limited to Administrators, Regional Administrators, and the person who created the channel.
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Start with three public channels, General, Scheduling, and Field, and let record channels handle the rest. Most day-to-day traffic belongs on the job it is about, not in a general room.
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The Airchat window: sidebar, conversation, and compose bar.