Every send attempt is recorded, whether or not it got through. This page explains where to look, what the statuses mean, and how to resend.

Where to find sent notifications

Place Shows
Settings › Notifications › Report Everything the studio has sent, with filters and a chart.
A template's Sent Notifications section Every send of that one notification, at that level.
A subject's, contact's, or employee's Notifications tab Everything that person has received, across all notifications.
A job's, subject group's, or organization's Notifications tab Everything sent about that record.

Reading a row

Column Meaning
Sent When Airstudio handed the message to the sender.
Type Email, SMS, or Push.
To The recipient and address or number.
Opened, Initially Opened, Last Opened Email only. Counted when the recipient's mail client loads the tracking image. Some clients block images, so a zero here does not prove the email was unread.
Clicks Number of tracked link clicks. Click the count to see which links.
Team, Subject, Subject Group, Organization, Job, Session, Task, Equipment The records the message was about, so you can filter by any of them.
View Opens the message as it was sent. Password reset and two-factor codes are hidden from everyone except the recipient.

Delivery status

Rows that did not get through are shown in red with a warning icon.

Status Reason What to do
Sent The provider accepted the message. Nothing. Later bounces are not reported back.
Not Delivered Unsubscribed: the recipient turned off that channel or replied STOP. Respect it. Ask them to update their preferences if it was a mistake.
Not Delivered Invalid recipient: a malformed or non-Latin email address, or a bad phone number. Correct the address on the record and resend.
Failed The sender or Twilio returned an error. Check the sender's credentials and rate limit, then resend.

The Delivery Status › Not Delivered filter in the Report lists everything that needs attention. Failed and undelivered rows are not counted in usage totals.

Resending

Select one or more rows and choose Resend. Messages are queued and go out on the normal schedule, so a large resend may take a few minutes. Resending uses the template as it is now, not as it was.

Why a notification did not send at all

If there is no row, the message was never attempted. The usual causes, in order:

  1. The channel is unticked on the template, or the template has no Email Sender or Twilio is not valid.
  2. Notifications are disabled on the job.
  3. The recipient has no email address or phone number on file.
  4. For scheduled notifications, the offset has not been reached yet or the Until condition was already met.
  5. The recipient has already received the maximum number of repeats.

Finding Sent Notifications for a Subject (Video)