Everything that happens after an invoice is sent or a payment is taken.

Notifications Customers Receive

Airstudio sends notifications at each stage of the invoice lifecycle: Sent, Paid, Payment Failed, Void, Past Due, and Payment Reminder. Each exists separately for individual subjects and for organizations, and organizations have a matching set that notifies your own staff.

Recipients are determined as follows.

• Individual subjects are notified at their own email address.
• Organizations notify every contact with Receive Invoice Emails checked.

Payment reminders repeat on a schedule you control. They are configured under Notifications rather than under Billing, where you set how long after the invoice is sent the first reminder goes out, how often it repeats, and how many times.

Marking an Invoice as Paid Manually

Use this when a customer pays outside Stripe, for example by cheque or bank transfer.

• Open the invoice from the Invoices tab
• Click Paid Manually
• Enter what the invoice was paid with. This is required
• Save

The invoice moves to Paid Manually and stops sending payment reminders.

Voiding an Invoice

• Open the invoice from the Invoices tab
• Click Void

A voided invoice can no longer be paid, and it stops sending reminders. Voided invoices are excluded from invoice reports unless they were also marked as paid manually.

Retrying a Declined Session Payment

When a session payment is declined, it appears in the Payments tab with a status of Declined.