Every payment row shows three numbers: the Amount the customer paid, the Stripe Fee, and the Net Amount that reaches your balance. This page explains how the fee is calculated and how the net reaches your bank.

Processing fees

When a charge is taxed through Stripe Tax, a flat 50¢ per transaction is added to cover Stripe's tax calculation. Charges taxed by your default fallback rate, or not taxed, do not carry it.

The fee is calculated on the total the customer pays, including tax, and is the same whether the customer paid at booking or through an invoice. The fee shown on each row is the figure Stripe reported for that charge, so it agrees with your Stripe dashboard to the cent.

Payouts

Stripe pays the net of each day's charges to your bank on your account's payout schedule, daily on a rolling basis by default. Rows in the Payment Report are marked Complete once they have been included in a payout and Pending while they wait for the next one. The report is built from Stripe's own payout and balance records, so a date range totals exactly to the transfers you see in your bank. See Reports & Exports.

Refunds

A refund returns the customer's money in full or in part. The original processing fee is not returned by Stripe, so a fully refunded $100 charge costs the studio the fee on that charge.

Refunds are paid from your Stripe balance. If the balance is too low, the customer's refund still goes through, and Airstudio retries the balance adjustment hourly until funds arrive; you may see Insufficient Balance in Stripe Account on the refund dialog in the meantime. Nothing further is needed from you.

Tax collected on a refunded charge is reversed proportionally with the refund, so your Stripe Tax filings stay correct.

Disputes

A chargeback is handled in Stripe, not Airstudio. If a customer disputes a charge, respond in your Stripe dashboard; the payment cannot also be refunded from Airstudio, and the row will say so.

Reading the numbers

• Amount is what the customer paid, including sales tax.
• Tax is the sales tax portion of that amount.
• Stripe Fee is processing plus, where applicable, the tax-calculation fee.
• Net Amount is Amount minus Stripe Fee. It is what is paid out to you; the tax inside it is remitted by Stripe Tax on your behalf where that applies.

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Month-end reconciliation: download the Payment Report for the month, sum Net Amount for Complete rows, and match it to your bank deposits from Stripe. Pending rows belong to next month's first deposit.

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