Subjects and their contacts sign in through your booking page and see a small, self-service portal: their sessions and their profile. Nothing about your studio, other subjects, or staff is visible.

Signing in

How a subject signs in depends on their Subject Group's Category:

• School: last name and Student ID.
• Commercial: email and password.

A parent or guardian added as a contact signs in with their own email and password and sees the same portal for their child.

If the group allows self-assignment and the person is not found, the sign-in page offers to create their record. See Self-Assigned Subjects.

Sessions

The Sessions page lists upcoming, completed, missed, and cancelled sessions with date, location, and package. For each session the subject can:

• Reschedule to another available time, subject to the group's reschedule policy and limit.
• Cancel, subject to the cancellation policy. Any refund or fee is explained before they confirm.
• Change Session to a different package, keeping add-ons the new package offers.
• Schedule Resit after a completed session, when the group allows resits.
• Gallery to open their images once available.

Book Group Session starts a new booking for one of their groups. Book Other Session appears when the studio or group has enabled it and lets them book one of your public session types.

Profile

The subject can update their contact details and password, and add or change a saved payment method. Fields you have renamed or hidden in the group's Booking Fields appear the same way here.

Files

When you have shared files with the subject and granted view permission, a Files page lists them. Upload and folder creation appear only if you have enabled those permissions.

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Everything the subject can do in the portal follows the policies on their Subject Group. If a family reports they cannot reschedule, check the group's Reschedule Limit and Job Booking Ends policies before assuming a fault.

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