Twilio sends the text messages behind every SMS notification in Airstudio: booking confirmations, session reminders, job assignments, and verification codes. You bring your own Twilio account and number; Twilio bills you directly for messages.

Having this feature enabled is a powerful feature but takes time to get configured correctly. As a rule it will require two sessions totaling about one hour from our support staff billed at $200.00 to get it finalized on the Twilio end. You can work through the process on your own as well.

GOTPHOTO NOTE - Your free Twilio account will not work with Airstudio. Gotphoto is able to bundle it at no charge because they are taking a percent of revenue. We don't build the margin into our pricing structure to be able cover that cost.

For a mid size Volume Operation, expect it to be about $80.00 / month out of season, 2-4 times that in season.

What you need before Airstudio

  1. A Twilio account with a local phone number.
  2. An approved A2P 10DLC registration for that number. US carriers require it before business texts are delivered, and it is where you describe how people opt in. The walkthrough below covers it, and Opt-In Wording Examples has wording you can adapt.
  3. The number added to the sender pool of your approved messaging service.

Connecting Airstudio

Go to Settings → Integrations → Twilio, click Configure, and enter:

Field From Twilio
Account ID The Account SID on the Twilio Console home page
Auth Token Shown beside the Account SID
Sender Your approved number in international format, for example +17655373896

Save. Airstudio validates the credentials and shows Twilio Enabled. From then on the SMS channel can be turned on for any notification under Settings → Notifications.

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Until 10DLC approval comes through, messages may be filtered by carriers even though Airstudio shows them as sent. Finish registration before your first picture day.

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Step by step in Twilio

Twilio Configuration (Note that these screens change regularly but come close to the process):

Log into Twilio and set up a new account, it should come with a toll free number:

You will need to click on the Phone Numbers link and purchase a local number.

Click on Active Numbers and Click on Initiate A@P 10DLC registration: