Every notification, default or custom, is edited on the same screen. Open Settings › Notifications and select a notification to see it. The same editor appears on an organization's or subject group's Notifications tab, where changes apply to that record only.
| Control | What it does |
|---|---|
| Name | Fixed for default notifications; editable for custom ones. |
| Manage Categories | Labels for filtering the list. See ‣. |
| Email / SMS / Push | Tick a channel to enable it. An unticked channel never sends, even when the event happens. SMS requires Twilio; Push requires the mobile app. |
| Sync Template | Copies content from another level (default, organization, or subject group) onto this one. See ‣. |
| Send Notification | On organization and subject group templates: send now to an audience you choose. See ‣. |
| Save | Nothing is applied until you save. The editor warns before you leave with unsaved changes. |
Shown for information on default notifications: Subjects, Organization Contacts On Job, Employees Assigned To The Task, Account Managers, and so on. For notifications that go to staff, an Employee Recipients picker lets you choose who. Custom notifications and task rules let you set recipients freely.
The timing rule. For event-driven notifications it simply names the event, When A Session Is Booked. For scheduled notifications it exposes Starts, Before / After, Repeats, Every, Max Repeats, and Until. See Timing: Starts, Repeats & Limits for how these combine.
| Control | What it does |
|---|---|
| Email Subject | Accepts variables, for example Your {{ subject_group_name }} session is confirmed. |
| Email Sender | Which Email Sender this notification goes out from. Default uses the studio default; Use Team Email Sender picks the recipient's team sender. See ‣. |
| Email CCs / BCCs | Comma-separated addresses that receive a copy of every send. Useful for a shared inbox, or for keeping a record of invoices. |
| Email Link Tracking | Wraps links so clicks are recorded in the Sent log. Turn off if a client's mail filter rewrites tracked links. |
| Template Variables | The placeholders available on this notification. Click one to copy it. See ‣. |
| Email Template | The drag-and-drop builder: content blocks on the left, settings on the right, desktop / tablet / mobile preview at the top. Body sets fonts, colors, and link styling for the whole email. Custom notifications may instead use the Simple Email Template Builder, a plain rich-text editor for text-only messages. |
| Email Attachments | Files sent with every email from this notification. See ‣. |
| Download Email Template | Saves the design so you can keep a copy or move it between studios. |
Every email template must contain {{ unsubscribe_link }}. The editor will not save without it.
SMS Template is a plain text box with the same variables. SMS Link Tracking shortens and tracks links. The {{ unsubscribe_link }} variable is required here too. See SMS with Twilio for writing guidance.
Push Template has a Title and Body, one line each. See Push Notifications.
Enter an email address or phone number and click Send Test Email or Send Test SMS. The message renders with sample data unless the address belongs to a subject or contact, in which case their real data is used. The result reports whether the provider accepted the message.
Every send of this notification at this level, newest first, with delivery status, opens, and clicks. Select rows to Resend. See Delivery Status & the Sent Log.
Administrators, Airstudio Support, Scheduling Managers, and Regional Administrators (within their teams) can save and delete templates. Scheduling Analysts can send but not save. Anyone sending on demand can edit the message body for that send without changing the saved template.